FAQ

Most frequently asked questions

 

FAQ

 

Payxpert only provides our customers with the ability to process online payments. We do not own or hold information about the goods/services you have ordered or their delivery status, and cannot provide refunds or cancel your order for you. Nevertheless, on this FAQ you may find answers to the most common questions:

 

 

I have not received my order

 

You must first contact the online shop from which you made the purchase, since they are solely responsible for any queries related to the fulfilment of your order. Such online shop's contact details shall be displayed on their website and on the purchase receipt, as well as on the Payxpert transaction confirmation email.

 

If you could not contact the online shop directly, it could be wise to contact your card issuer in order to raise a claim or contact your country's consumer rights organization.

 

Payxpert gives online shops the opportunity to accept payments by means of a credit card when a client purchases anything on the Internet. We shall not hold any information on products or services you could have ordered, and thus, we cannot cancel your order or even provide you with a refund.

 

 

How do I know if my payment has gone through?

 

After having submitted your payment details, an authorization from your Card Issuer is to be requested; besides, the Payxpert payment service shall carry out any fraud screening check the online shop had set up. You will be told then if such authorization had been accepted or rejected by means of a message appearing on screen.

 

You will also receive a confirmation email (issued by Payxpert) if any payment had been succesfully accepted. Several details, such as your Transaction ID or any info on your purchase, will be sent along with this very email.

 

If you had received more than one email, but you have made one purchase only, please contact your online shop in order to inform them that you have placed multiple orders by mistake. They will solve any problem that could arise and arrange a refund, if possible.

 

Furthermore, any authorization process does not imply any acceptance or fulfilment of your order by the online shop. They are solely responsible for any confirmation and the delivery of the products or services you had purchased.

 

If you wanted to check your order status, you should browse the online shop's website or contact them directly so they can inform you on such matter. Their contact details shall appear on their website and on the shop purchase receipt, as well as in the transaction confirmation email.

 

 

Which payment methods do you accept?

 

Payxpert is a Payment Service Provider which makes possible for any online shop to accept any payment carried out by means of any credit as well as any debit card, in a secure way and throughout the Internet. Our payment system supports the most extended card types, either international or local, but each online shop may have chosen or contracted their particular options concerning such matter.

 

Nevertheless, if your card type were to be unsupported, or if you want to make a payment by using any other kind of method (for instance, by cheque, by money transfer or over the telephone), please contact your online shop directly and ask them if there would be any other method at your disposal.

 

 

I’ve been unable to contact the shop; what should I do now?

 

The online shop is solely responsible for any queries queries related to the fulfilment of your order.

If you could not contact the online shop directly, it could be wise to contact your card issuer in order to raise a claim or contact your country's consumer rights organization.

 

Payxpert gives online shops the opportunity to accept payments by means of a credit card when a client purchases anything on the Internet. We shall not hold any information on products or services you could have ordered, and thus, we cannot cancel your order or even provide you with a refund.

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